Contact Us
Last updated: September 8, 2026
We are here to help with questions about Roveliis products, orders, shipping, returns, refunds, warranty claims, privacy requests, or website use.
Customer Support
Email:
service@roveliis.com
Phone:
+852 4448 7654
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM
China Standard Time (UTC+8)
Customer service is unavailable on Saturdays, Sundays, and applicable public holidays.
You may contact us by email at any time. Messages received outside our customer service hours will be reviewed during the next business day.
When contacting us about an existing order, please include your order number and the email address used when placing the order.
Depending on the nature of your request, providing relevant photographs, videos, product details, packaging images, or tracking information may help us review and resolve the issue more efficiently.
Please allow up to 2 business days for an email response during periods of normal support volume.
Response times may occasionally be longer during promotional periods, public holidays, or periods of unusually high inquiry volume.
Order Assistance
You may contact us regarding:
- Product information
- Existing orders
- Order status
- Order changes or cancellations
- Shipping or tracking questions
- Delivery problems
- Address corrections
- Return requests
- Refund questions
- Damaged, defective, or incorrect items
- Warranty claims
- Payment-related questions
- Privacy requests
- Website or checkout questions
Business Information
Brand Name:
Roveliis
Legal Company Name:
Nanjing Hongruan Technology Co., Ltd.
Registered Business Address:
Room 503, 5th Floor, Building 1, Fengsheng Shanghui, No. 119 Software Avenue, Yuhuatai District, Nanjing, Jiangsu Province, China
Customer Support Email:
service@roveliis.com
Customer Service Phone:
+852 4448 7654
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM
China Standard Time (UTC+8)
Website:
roveliis.com
Roveliis is owned and operated by Nanjing Hongruan Technology Co., Ltd.
Important Return Notice
Our registered business address is not automatically the return warehouse address.
Please do not send a product to the registered business address unless our customer support team specifically instructs you to do so.
Before returning any product, please contact:
After your return request has been reviewed and approved, we will provide the applicable return instructions and designated return destination based on the product and order.
Please do not send products to an unapproved return location.
Unauthorized returns may not be received, identified, or processed correctly.
Return requests submitted outside our customer service hours will be reviewed during the next business day.