FAQ

Last updated: September 8, 2026

Orders

How do I know whether my order was received?

After an order is successfully placed, an order confirmation is normally sent to the email address provided during checkout.

If you do not receive a confirmation, please check your spam or junk folder before contacting us at service@roveliis.com.

Can I change or cancel my order?

We will make reasonable efforts to change or cancel an order before fulfillment begins. Once an order has entered fulfillment or has already been shipped, cancellation or modification may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery in accordance with our Return Policy.

We do not charge a cancellation fee for an order successfully cancelled before fulfillment.

Shipping

How long does order processing take?

Most orders are processed within 1–3 business days after successful payment confirmation.

Business days generally exclude weekends and public holidays.

How long does delivery take?

Estimated standard delivery is generally 7–12 business days after dispatch.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather, customs processing, high-volume periods, or circumstances outside normal operations.

Do you offer free shipping?

Yes.

Roveliis currently offers complimentary standard shipping on orders over US$75.

For orders below US$75, any applicable shipping charge will be displayed during checkout before payment is completed.

Where do you ship?

We currently ship to eligible addresses within the United States.

Available shipping options and any applicable shipping charges will be shown at checkout before payment is completed.

We currently do not offer shipping to destinations outside the United States.

How do I track my order?

Once tracking becomes available, we will normally send a shipping confirmation containing the tracking information associated with your order.

Returns

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

What condition must my item be in?

For preference-based returns, products should normally be unused, undamaged, complete, and returned with original packaging, accessories, manuals, and other components supplied with the product.

How do I request a return?

Email service@roveliis.com before sending anything back.

Please include:

Your order number, the product you wish to return, the reason for the request, and relevant photographs or videos when applicable.

Where should I send my return?

Do not automatically send returns to our registered business address.

After your request is reviewed and approved, our support team will provide the correct return warehouse address and instructions.

Who pays return shipping?

For a return based solely on preference, such as changing your mind, the customer is generally responsible for return shipping.

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, Roveliis will provide an appropriate return, replacement, or refund solution without requiring the customer to bear costs caused by our error.

Refunds

When will I receive my refund?

After an approved return has been received and inspected, Roveliis generally issues the approved refund to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

Products

Are product colors always identical to the website images?

We make reasonable efforts to display product colors and details accurately.

However, small differences may occur because of lighting, photography, production variation, and differences between display screens.

How should I care for my product?

Please follow any product-specific instructions shown on the product page, packaging, or accompanying materials.

Products should only be used for their intended household purpose.

Warranty

Does Roveliis offer a warranty?

Roveliis advertises a 2-Year Limited Warranty for eligible products.

The warranty generally covers qualifying manufacturing defects arising during normal household use and does not cover normal wear, misuse, accidental damage, unauthorized modification, or failure to follow applicable care instructions.

See our Warranty Policy for full details.