Shipping Policy
Last updated: September 8, 2026
This Shipping Policy explains how orders placed through roveliis.com are processed, fulfilled, shipped, and handled when delivery issues occur.
Roveliis is owned and operated by Nanjing Hongruan Technology Co., Ltd.
1. Order Processing
Most orders are processed within 1–3 business days after successful payment confirmation.
Business days generally exclude weekends and public holidays.
Processing may occasionally require additional time during unusually high order volumes, promotional periods, holidays, payment reviews, or other exceptional circumstances.
2. Shipping Destination
We currently ship to eligible addresses within the United States.
Available shipping options and any applicable shipping charges will be displayed at checkout before payment is completed.
We currently do not offer shipping to destinations outside the United States.
If we expand our shipping coverage in the future, the available destinations will be updated on our website and reflected during checkout.
3. Estimated Delivery Time
Estimated standard delivery is generally:
7–12 business days after dispatch.
The delivery estimate begins after the order has been processed and handed to the applicable carrier.
Processing time and delivery time are separate.
Delivery estimates are not guaranteed arrival dates.
4. Shipping Fees
Roveliis currently offers:
Complimentary standard shipping on orders over US$75.
For orders below US$75, applicable shipping costs will be displayed at checkout before payment is completed.
If multiple shipping methods are available, the applicable cost will be shown before the order is submitted.
5. Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or from partner fulfillment facilities depending on inventory availability, product location, operational requirements, and delivery destination.
The location from which an order is shipped may therefore differ from the registered business address of Nanjing Hongruan Technology Co., Ltd.
We do not represent that every order ships from our registered business address or from a local warehouse.
6. Order Tracking
When tracking is available, customers will normally receive a shipping confirmation containing tracking information after the order has been dispatched.
Tracking information may require some time after dispatch before the carrier's system displays movement.
7. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you discover an address error, contact:
as soon as possible.
We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed after an order has entered fulfillment or shipment.
8. Delivery Delays
Carrier delays can occasionally occur because of weather, transportation disruptions, customs processing where relevant, high shipping volume, remote delivery locations, or circumstances outside normal operations.
If tracking has not updated for an extended period, please contact us with your order number.
We will review available shipment information and assist with reasonable next steps.
9. Lost Packages
If tracking indicates that a parcel may be lost or there has been no meaningful tracking movement for an unusually long period, contact us at:
We will review the shipment with the relevant fulfillment or shipping provider.
Where a package is confirmed lost, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances.
10. Packages Marked Delivered but Not Received
A carrier's "Delivered" scan does not automatically prevent a customer from requesting assistance.
If your tracking shows delivered but you cannot locate the parcel, please first check the delivery area, household members, building reception, neighbors where appropriate, and any carrier delivery notice.
If the parcel still cannot be found, contact us and we will review the situation.
11. Damaged Packages
If an order arrives visibly damaged, please photograph the outer packaging and the affected product where possible and contact:
We will review the matter under our Return Policy.
12. Taxes and Other Charges
Applicable taxes, where required, may be calculated or displayed during checkout.
Any additional charges imposed by authorities will be handled in accordance with applicable law and the information presented during the purchasing process.
13. Contact Information
Roveliis is owned and operated by Nanjing Hongruan Technology Co., Ltd.
Registered Business Address:
Room 503, 5th Floor, Building 1, Fengsheng Shanghui, No. 119 Software Avenue, Yuhuatai District, Nanjing, Jiangsu Province, China
Customer Support Email:
service@roveliis.com
Customer Service Phone:
+852 4448 7654