Return Policy
Last updated: September 8, 2026
This Return Policy applies to eligible purchases made through roveliis.com.
Roveliis is owned and operated by Nanjing Hongruan Technology Co., Ltd.
1. 30-Day Return Period
Eligible products may be returned within 30 calendar days after delivery.
A return request must be submitted within this period.
2. Return Eligibility
For a preference-based return, the product must generally be:
Unused.
Undamaged.
In substantially the same condition in which it was received.
Returned with its original packaging where reasonably available.
Returned with all accessories, components, manuals, and included items.
Accompanied by information allowing us to identify the original purchase.
3. How to Request a Return
Before sending any product back, contact:
Please provide your order number, product name, reason for the return, and photographs or videos where relevant.
Our team will review the request and provide return instructions if the return is eligible.
Do not send a return without receiving return instructions first.
4. Return Address
Our registered business address may be different from the warehouse responsible for receiving returns.
Therefore:
Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.
After an eligible return request is approved, we will provide the appropriate return warehouse address and return instructions.
5. Preference-Based Returns
For returns based on customer preference, such as ordering the wrong item or changing your mind, the customer is generally responsible for return shipping costs.
Original shipping charges, if separately paid, are generally not refundable for a preference-based return unless required by applicable law.
6. Damaged, Defective, Incorrect, or Materially Misdescribed Products
If a product arrives damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as reasonably possible.
Please provide your order number together with photographs or videos showing the issue where appropriate.
After reviewing the claim, we may provide an appropriate solution such as:
A replacement.
Replacement parts where appropriate.
A return at our expense.
A partial refund where agreed.
A full refund where appropriate.
Customers will not be required to bear return costs resulting from a confirmed fulfillment error or qualifying product defect for which Roveliis is responsible.
7. Products That May Not Qualify for Preference-Based Return
Subject to applicable law, preference-based returns may not be available for:
Gift cards.
Customized or personalized products.
Products clearly identified as final sale before purchase.
Products that have been materially damaged after delivery through misuse.
Items returned incomplete in a way that materially affects their value.
Certain used food-contact products where accepting a preference-based return would create a legitimate health or hygiene concern.
These restrictions do not remove remedies that may apply to defective, incorrect, damaged, or otherwise non-conforming products.
8. Inspection of Returned Products
Returned products may be inspected after arrival at the designated return facility.
If a returned item does not meet the return conditions, we will contact you before denying or adjusting a refund where reasonably possible.
9. Refund Timing
Once an eligible return has been received and inspected, an approved refund will generally be issued to the original payment method within 5–10 business days.
The payment provider or financial institution may require additional processing time before the refund appears on your statement.
10. Exchanges
Where practical, we may offer a replacement for a qualifying damaged, defective, or incorrect product.
For preference-based exchanges, the simplest process may be to return the eligible item and place a new order after the return is approved.
11. Missing Refunds
If we have confirmed that a refund was issued but it has not appeared after the expected processing period, please first contact your bank or payment provider.
You may then contact us at:
12. Contact Information
Roveliis is owned and operated by Nanjing Hongruan Technology Co., Ltd.
Registered Business Address:
Room 503, 5th Floor, Building 1, Fengsheng Shanghui, No. 119 Software Avenue, Yuhuatai District, Nanjing, Jiangsu Province, China
Customer Support Email:
service@roveliis.com
Customer Service Phone:
+852 4448 7654